Terms of service

1. Agreement to terms

These terms govern any project, retainer or one-off engagement between you ("the client") and NYBULA ("we", "us"). By briefing us, signing a proposal, or paying an invoice, you agree to them.

2. What we do

NYBULA provides brand identity, print, photography, video and web/software design and development services, described in the proposal or scope of work agreed for your project.

3. Scope and revisions

Each project is scoped before work begins. Work outside that scope, or beyond the number of revision rounds agreed, is billed separately at our standard rate.

4. Payment

Projects are billed as agreed in the proposal, typically an upfront deposit followed by milestone or completion payments. Final files, source assets and site access are handed over once all invoices are paid in full.

5. Client responsibilities

You're responsible for providing the content, assets, approvals and access we need on time. Delays on your end can push back delivery dates.

6. Ownership and intellectual property

Once paid in full, final deliverables (logos, designs, footage, code we build for you) are yours to use. We keep the right to display the work in our own portfolio and case studies unless you ask us not to.

Any third-party assets we license on your behalf (fonts, stock footage, plugins) remain subject to that third party's own licence terms.

7. Confidentiality

We treat project details, unreleased brand assets and business information you share with us as confidential, and won't share them outside the team working on your project without your permission.

8. Limitation of liability

We do our best work, but we're not liable for indirect or consequential losses arising from your use of what we build or deliver. Our total liability for any project is capped at the amount you paid us for it.

9. Termination

Either side can end an engagement with written notice. You pay for work completed up to that point; we hand over whatever's finished.

10. Changes to these terms

We may update these terms from time to time. The version in effect when you sign a proposal is the one that applies to that project.

Questions

Reach us at support@nybula.com if anything here needs clarifying.